All fishes are well quarantined in our tanks for four days and if there any D.O.A., it has to be informed to us within 24 hours from the date and time of receipt of the shipment. We will replace dead fish on the next order (not cover cost of shipping, packing charges) .
Any mortality happened if flight delayed because of engine trouble or misconnection flight with approval and receipt sign by one of the cargo officer as witness from the airline involved or other causes beyond our power, the lost must be shared between shipper and consignee of each a half (50%). Important Document Providing
Normally we will provide these important documents with the shipment:
- Packing List
- Airway bill
- Health Certificate (for Fish)
- Phytosanitary Certificate (for Plants)